Frequently Asked Questions

Products and Materials

How do I choose the right product for my needs?

Each product on our site includes a detailed description, outlining its benefits and the specific types of pain or discomfort it addresses. If you're unsure, feel free to contact our support team for personalized recommendations.

What materials are your products made of?

Our products are made from high-quality, durable, and hypoallergenic materials to ensure comfort, safety, and longevity.

Are your products hypoallergenic?

Yes, all our products are designed to be safe for people with sensitive skin or allergies. Materials used are tested to ensure they meet the highest safety standards.

Can I test or try your products before purchasing?

While we don't offer product trials, we have a 30-day satisfaction guarantee, so you can try the product risk-free and return it if it doesn’t meet your needs.

Do you have products suitable for children?

Yes, we offer specially designed products for children, such as posture correctors and cushions, to ensure safety and proper support for young users.

Pain Relief and Usage

What types of pain can your products help with?

Our products are tailored to relieve back pain, neck pain, leg discomfort, wrist strain, and general posture issues. Each product is designed with specific conditions in mind.

How long should I use the product to see results?

The time needed to see results varies by product and individual. Many customers report noticeable improvement within 2–4 weeks of consistent use.

Can I use your products for chronic conditions?

Yes, many of our products are effective for chronic pain relief. However, we recommend consulting a medical professional before use if you have a serious condition.

Are there any precautions I should follow when using your products?

Follow the usage instructions provided with each product. Avoid overuse, and consult your doctor if you experience discomfort.

What makes your products different from others?

Our products are developed in collaboration with orthopedic specialists to ensure they meet professional standards. We focus on quality, innovation, and user comfort.

Care and Maintenance

How do I clean and maintain my product?

Detailed care instructions are included with each product. Most items can be cleaned with a damp cloth and mild detergent.

What should I do if my product gets damaged?

Contact our customer support team for assistance with replacements or repairs. We may offer a warranty for certain products.

Are replacement parts available for your products?

Yes, for some products, we offer replacement parts. Check the product page or contact us for more information.

How long will my product last with regular use?

With proper care, our products are designed to last for years. Durability varies depending on the type of product and frequency of use.

Ordering and Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and other major payment methods. Secure checkout is ensured.

Can I apply multiple discount codes to my order?

No, only one discount code can be applied per order.

How do I change my delivery address after placing an order?

If your order has not yet been shipped, contact us immediately at support@orthovard.com to request an address change.

What are the shipping costs?

Shipping is completely free worldwide—no extra fees for delivery!

Can I cancel my order?

Orders can only be canceled before they are processed (within 24 hours of placing the order). After that, they will be shipped as scheduled.

Shipping and Returns

How long does delivery take?

Our standard delivery time is 5–25 business days, depending on your location and shipping carrier. Once your order is shipped, you'll receive a confirmation email with tracking details.

What should I do if my order is incomplete or damaged?

If your order arrives incomplete or damaged, please contact us at support@orthovard.com with your order details and a photo of the issue. If your item is damaged or lost, we will send you a replacement free of charge.

Can I return or exchange my product?

Yes, we offer returns and exchanges within 30 days of delivery. The product must be unused, in its original packaging, and in good condition. A 30% exchange fee may apply. Please contact us for return instructions.

What is your refund policy?

We provide refunds within 30 days of delivery. If the item is defective, you may receive a full refund with a prepaid return label. In cases where no return is required, an 80% refund is available. Shipping costs are non-refundable.

Which shipping services do you use?

We partner with multiple global carriers to ensure reliable shipping. You’ll receive a tracking number once your order has shipped, and tracking updates may take up to 48 hours to appear.

Supporting Orthopedic Health

How do your products help improve posture?

Our posture correctors and ergonomic designs provide gentle support to align your spine and prevent slouching.

Can your products prevent future orthopedic issues?

Regular use of our products can help maintain proper alignment and reduce the risk of long-term pain or discomfort.

What other solutions do you offer for pain relief?

We provide a variety of products, including neck stretchers, lumbar support cushions, and orthopedic insoles.

Are there educational resources about orthopedic health available?

Yes, visit our blog for tips and advice on maintaining a healthy lifestyle and improving your posture.